{"id":8711,"date":"2025-02-20T17:38:31","date_gmt":"2025-02-20T20:38:31","guid":{"rendered":"https:\/\/supergrafeno.com.br\/?page_id=8711"},"modified":"2026-03-26T15:35:04","modified_gmt":"2026-03-26T18:35:04","slug":"politica-de-trocas-e-devolucoes","status":"publish","type":"page","link":"https:\/\/supergrafeno.com.br\/en\/politica-de-trocas-e-devolucoes\/","title":{"rendered":"Returns and Exchanges Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8711\" class=\"elementor elementor-8711\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fdc40d e-flex e-con-boxed e-con e-parent\" data-id=\"4fdc40d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d99d22 e-con-full e-flex e-con e-child\" data-id=\"1d99d22\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3fd199 elementor-widget elementor-widget-heading\" data-id=\"a3fd199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns and Exchanges Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3bfede elementor-widget elementor-widget-text-editor\" data-id=\"e3bfede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000080;\">At SuperGrafeno, we value the quality of our products and transparency in our relationship with our customers. This policy aims to define clear guidelines on exchanges, returns, and customer service, ensuring that all processes are conducted fairly, professionally, and in accordance with current legislation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af5b63d e-con-full e-flex e-con e-child\" data-id=\"af5b63d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7119ca0 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7119ca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8ee6f2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c8ee6f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Purchase security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87d17a7 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"87d17a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" height=\"512\" viewbox=\"0 0 511.414 511.414\" width=\"512\"><path d=\"m497.695 108.838c0-6.488-3.919-12.334-9.92-14.8l-225.988-92.838c-3.896-1.6-8.264-1.6-12.16 0l-225.988 92.838c-6.001 2.465-9.92 8.312-9.92 14.8v293.738c0 6.488 3.918 12.334 9.92 14.8l225.988 92.838c3.854 1.583 8.186 1.617 12.14-.001.193-.064-8.363 3.445 226.008-92.837 6.002-2.465 9.92-8.312 9.92-14.8zm-241.988 76.886-83.268-34.207 179.951-78.501 88.837 36.495zm-209.988-51.67 71.841 29.513v83.264c0 8.836 7.164 16 16 16s16-7.164 16-16v-70.118l90.147 37.033v257.797l-193.988-79.692zm209.988-100.757 55.466 22.786-179.951 78.501-61.035-25.074zm16 180.449 193.988-79.692v257.797l-193.988 79.692z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e37b695 elementor-widget elementor-widget-heading\" data-id=\"e37b695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Immediate worldwide shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a73a07 e-con-full e-flex e-con e-child\" data-id=\"1a73a07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13a4fe2 e-con-full e-flex e-con e-child\" data-id=\"13a4fe2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-b573ebe e-grid e-con-full e-con e-child\" data-id=\"b573ebe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-328f6ed ha-has-bg-overlay elementor-widget elementor-widget-image-box\" data-id=\"328f6ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"#politicageral\">General Policy SuperGraphene<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c30035 ha-has-bg-overlay elementor-widget elementor-widget-image-box\" data-id=\"5c30035\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"#aceita\u00e7\u00e3otermos\">Acceptance of SuperGrafeno&#039;s terms<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a191cc ha-has-bg-overlay elementor-widget elementor-widget-image-box\" data-id=\"7a191cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"#responsabilidadedocliente\">Customer Responsibility<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80f9e5b ha-has-bg-overlay elementor-widget elementor-widget-image-box\" data-id=\"80f9e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"#exce\u00e7\u00f5esesitua\u00e7\u00f5esespeciais\">Exceptions and Special Situations<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9920ec ha-has-bg-overlay elementor-widget elementor-widget-image-box\" data-id=\"a9920ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"#reembolsosecondicoesespec\u00edficas\">Refunds and Specific Conditions<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2106a41 ha-has-bg-overlay elementor-widget elementor-widget-image-box\" data-id=\"2106a41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"#contatosuporte\">Contact for SuperGraphene Support<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19b2e65 e-con-full e-flex e-con e-child\" data-id=\"19b2e65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db3e3a3 elementor-widget elementor-widget-menu-anchor\" data-id=\"db3e3a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"politicageral\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7faa68a elementor-widget elementor-widget-heading\" data-id=\"7faa68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Policy SuperGraphene<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49919e5 elementor-widget elementor-widget-text-editor\" data-id=\"49919e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\"><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\">Due to the technical, specific, and tailor-made nature of our products, we do not offer exchanges or accept returns. Our products are developed on demand and shipped with technical characterization reports, ensuring complete conformity and quality of the supplied material.<\/span><\/p><ul data-spread=\"false\"><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Compliance Guarantee:<\/strong> All products undergo rigorous quality control, including detailed technical characterization, which eliminates the possibility of manufacturing defects.<\/span><\/p><\/li><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Legal Protection:<\/strong> According to the Consumer Protection Code (Law No. 8.078\/1990), personalized and custom-made products do not fall under the rule of return due to buyer&#039;s remorse (Art. 49), especially in B2B (Business to Business) commercial transactions.<\/span><\/p><\/li><\/ul><ul data-spread=\"false\"><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Compliance Guarantee:<\/strong> All products undergo rigorous quality control, including detailed technical characterization, which eliminates the possibility of manufacturing defects.<\/span><\/p><\/li><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Customized Products:<\/strong> Since the products are custom-made to meet individual technical specifications, the right of withdrawal provided for in the Consumer Protection Code (Article 49 of Law No. 8.078\/1990) does not apply.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11aa1d8 e-con-full e-flex e-con e-child\" data-id=\"11aa1d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-621b0e2 elementor-widget elementor-widget-menu-anchor\" data-id=\"621b0e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"aceitaotermos\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-990c4b1 elementor-widget elementor-widget-heading\" data-id=\"990c4b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Acceptance of SuperGrafeno&#039;s Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca89bc elementor-widget elementor-widget-text-editor\" data-id=\"6ca89bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\"><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\">By making a purchase on the SuperGrafeno website and accepting the terms and conditions of sale, the customer declares that they are aware of and fully agree to this exchange and return policy. The customer is entirely responsible for choosing the product that best suits their needs and for its correct use.<\/span><\/p><ul data-spread=\"false\"><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Commitment to Quality:<\/strong> We recommend that product selection be based on a detailed technical analysis and, whenever necessary, with the support of our technical team.<\/span><\/p><\/li><\/ul><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Automatic Acceptance:<\/strong> Upon completing the purchase, the customer assumes responsibility for the proper use of the product, considering its characteristics, technical specifications provided, and safety data sheet (SDS).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84f384a e-con-full e-flex e-con e-child\" data-id=\"84f384a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf184d elementor-widget elementor-widget-menu-anchor\" data-id=\"bdf184d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"responsabilidadedocliente\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abf84f2 elementor-widget elementor-widget-heading\" data-id=\"abf84f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Responsibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b5b7d6 elementor-widget elementor-widget-text-editor\" data-id=\"9b5b7d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\"><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\">SuperGrafeno is not responsible for any damages, losses, or problems arising from the improper use of the products or their application outside of the specifications provided. It is essential that the products be handled by qualified professionals, respecting the available technical guidelines and safety data sheet (SDS).<\/span><\/p><ul data-spread=\"false\"><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Application Security:<\/strong> Improper use may compromise expected results and even create risks for the user and third parties.<\/span><\/p><\/li><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Technical Guidance: <\/strong>SuperGrafeno offers in its portfolio a consulting service guided on choosing the most suitable type of graphene; therefore, our team is available to guide clients in selecting the correct product and provide additional information whenever necessary.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d45dcb1 e-con-full e-flex e-con e-child\" data-id=\"d45dcb1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42a5223 elementor-widget elementor-widget-menu-anchor\" data-id=\"42a5223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"exceesesituaesespeciais\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82e4a12 elementor-widget elementor-widget-heading\" data-id=\"82e4a12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exceptions and Special Situations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eca6bd7 elementor-widget elementor-widget-text-editor\" data-id=\"eca6bd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\"><span style=\"color: #000080; font-family: arial, helvetica, sans-serif;\">Although we do not offer exchanges or returns, there are some exceptional situations in which SuperGrafeno will analyze each case individually to ensure a fair and transparent solution.<\/span><\/p><ul data-spread=\"false\"><li><p><span style=\"color: #000080; font-family: arial, helvetica, sans-serif;\"><strong>Error in Sending:<\/strong> If the customer receives a product different from the one ordered, they must contact our team within 7 (seven) calendar days of receipt, sending photos and detailed descriptions of the product received.<\/span><\/p><\/li><li><p><span style=\"color: #000080; font-family: arial, helvetica, sans-serif;\"><strong>Analysis and Resolution:<\/strong> Our team will conduct a detailed assessment and, if the error is confirmed, we will take the necessary steps to correct the problem, including sending the correct product at no additional cost to the customer.<\/span><\/p><\/li><li><p><span style=\"color: #000080; font-family: arial, helvetica, sans-serif;\"><strong>Standards and Regulations:<\/strong> Any corrective action will follow the guidelines of applicable legislation, including the Consumer Protection Code, the Brazilian Civil Code (Law No. 10.406\/2002) and other relevant regulations.<\/span><\/p><\/li><\/ul><ul data-spread=\"false\"><li><p><span style=\"color: #000080; font-family: arial, helvetica, sans-serif;\"><strong>Application Security:<\/strong> Improper use may compromise expected results and even create risks for the user and third parties.<\/span><\/p><\/li><li><p><span style=\"color: #000080; font-family: arial, helvetica, sans-serif;\"><strong>Technical Guidance: <\/strong>SuperGrafeno offers in its portfolio a consulting service guided on choosing the most suitable type of graphene; therefore, our team is available to guide clients in selecting the correct product and provide additional information whenever necessary.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e086d50 e-con-full e-flex e-con e-child\" data-id=\"e086d50\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc01592 elementor-widget elementor-widget-menu-anchor\" data-id=\"fc01592\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"reembolsosecondicoesespecficas\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72e1703 elementor-widget elementor-widget-heading\" data-id=\"72e1703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds and Specific Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42548da elementor-widget elementor-widget-text-editor\" data-id=\"42548da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\"><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\">We do not offer refunds for orders cancelled after acceptance of the terms and conditions at the time of order completion.<\/span><\/p><ul data-spread=\"false\"><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Reimbursement Cases:<\/strong> Only in proven cases of error on SuperGrafeno&#039;s part (e.g., incorrect shipment) can a refund be considered, following an individual case analysis.<\/span><\/p><\/li><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Refund Period:<\/strong> If applicable, the refund will be processed within 30 business days, according to the payment method used for the purchase.<\/span><\/p><\/li><li><p><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\"><strong>Legal Basis:<\/strong> Any refund, if due, will follow the guidelines of the Consumer Protection Code and current tax and fiscal laws.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b80f85 e-con-full e-flex e-con e-child\" data-id=\"2b80f85\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c345450 elementor-widget elementor-widget-menu-anchor\" data-id=\"c345450\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contatosuporte\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2798cc9 elementor-widget elementor-widget-heading\" data-id=\"2798cc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact for Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a7b2d0 elementor-widget elementor-widget-text-editor\" data-id=\"8a7b2d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span style=\"font-family: arial, helvetica, sans-serif; color: #000080;\">For questions, additional information, or specific situations, our team is available to help. Contact us by email. <a style=\"color: #000080;\"><strong>contato@supergrafeno.com<\/strong><\/a>\u00a0And we will respond as soon as possible.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08ab7f7 elementor-widget elementor-widget-button\" data-id=\"08ab7f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/supergrafeno.com.br\/en\/contato\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es Na SuperGrafeno, prezamos pela qualidade de nossos produtos e pela transpar\u00eancia em nossa rela\u00e7\u00e3o com os clientes. Esta pol\u00edtica tem como objetivo definir diretrizes claras sobre trocas, devolu\u00e7\u00f5es e atendimento ao consumidor, assegurando que todos os processos sejam conduzidos de maneira justa, profissional e em conformidade com a legisla\u00e7\u00e3o vigente. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8711","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/supergrafeno.com.br\/en\/wp-json\/wp\/v2\/pages\/8711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/supergrafeno.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/supergrafeno.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/supergrafeno.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/supergrafeno.com.br\/en\/wp-json\/wp\/v2\/comments?post=8711"}],"version-history":[{"count":52,"href":"https:\/\/supergrafeno.com.br\/en\/wp-json\/wp\/v2\/pages\/8711\/revisions"}],"predecessor-version":[{"id":12241,"href":"https:\/\/supergrafeno.com.br\/en\/wp-json\/wp\/v2\/pages\/8711\/revisions\/12241"}],"wp:attachment":[{"href":"https:\/\/supergrafeno.com.br\/en\/wp-json\/wp\/v2\/media?parent=8711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}